Job Description
• Provides support to end users on a variety of issues. Identifies, researches, and resolves
technical problems.
• Responds to telephone calls, email, and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Ensures that all phases of help desk support are properly coordinated, monitored, logged,
tracked, and resolved appropriately.
• These personnel serve as the first point of contact or troubleshooting hardware/software
PC and printer problems.
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