Under limited supervision, plans, coordinates, leads, and monitors quality improvement initiatives within clinical service departments and across the UMMC Downtown campus (organization). Communicates with organizational leadership to drive change toward high reliability and Zero Harm. Ensures awareness of and implements the UMMC Quality Assurance/Performance Improvement (QAPI) program and the Annual Operating Plan (AOP) goals. Provides leadership and direction to multi-disciplinary teams to collaboratively accomplish quality improvement strategies at UMMC. Accountable for overall quality of care and compliance with quality requirements as outlined by CMS, Joint Commission, and disease-specific certifications. Collects and analyzes data, conducts presentations, provides consultation, and staffs and leads service-specific and organization-wide committees. Promotes UMMC on its journey to become a High Reliability Organization (HRO).
The position encompasses various roles (e.g., subject matter expert, coordinator, educator, project manager, data analyst, facilitator) and requires effective interpersonal, management, and leadership skills. A working knowledge of clinical workflows and strong leadership skills are integral to gaining credibility and collaboration from colleagues. Duties include working with UMMC clinical service departments on quality improvement strategies to 1) enhance clinical/patient outcomes, 2) maximize financial rewards within the State of Maryland pay-for-performance programs, and 3) optimize the organizations ranking within Vizients Quality and Accountability (Q&A) dashboard. This role works with organization leadership, staff, advanced practitioners, and physicians to provide a planned, systematic, organization-wide approach to identify, measure, monitor, and evaluate quality improvement activities to foster a Zero Harm environment while promoting principles of a High Reliability Organization. This position develops and maintains interactive and collaborative relationships with key medical staff (including Chairs); collaborates with and provides structure and guidance to clinical service departments; and serves as a vital quality improvement resource to clinical teams and support staff including faculty, unit dyads, and front-line team members.
The following statements describe the general nature and level of work and are not an exhaustive list of duties.
All your information will be kept confidential according to EEO guidelines.
Review the 2025-2026 UMMS Benefits Guide
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