Job Description

Job Description

This is an amazing opportunity to join our exclusive facility. We need a like-minded and customer service oriented individual who is committed to upholding the high standards we provide for all our clients.

This is a full time position for an experienced, detailed Client Manager and Scheduler.

We're looking for a professional with a positive attitude. Common sense, initiative and a willingness to take action are necessary in order to complete the tasks and duties for our office. You will work with a wide variety of clientele -- the ideal candidate will be comfortable multi-tasking, have good communication skills, strong interpersonal skills and contribute a helpful and positive attitude to our work environment. Strong work ethic and a high regard for patient confidentiality are a must.

You must be highly accountable, organized, have great follow up, attention to detail, productivity, organization and communication. This role involves heavy physician and client management.

DUTIES:

• All scheduling and confirmations
• Answer questions and follow up
• Manage client programs and needs: questions, issues, follow up, proactive communications
• Manage client relationships to retain clients and provide exceptional support
• Work with client team of physicians, nutritionists, etc to ensure care is smooth and seamless
• Collect records, documents and other information for clients
• Answering client/team member questions and following up on requests
• Reporting, reconciliations and projects based on operational needs
• Creation and maintenance of spreadsheets, forms and checklists for personal use
• Licensing, compliance and regulatory coordination
• Point of Liaison between team, client and outside facility and clients
• Manage all work, tasks for department and clients

QUALIFICATIONS:

• Bachelor’s degree preferred, but will consider Associate or other schooling equivalent experience.
• Minimum of 2 years administrative office experience
• Minimum of 2 years management experience of 2 + staff preferred
• Hospitality experience preferred but not required
• Professionalism and maturity in speech and demeanor is required
• Highly organized with a dedication to follow through and an ability to proactively anticipate needs
• Ability to successfully manage difficult personalities and situations with ease, positivity, and grace
• Demonstrated written and oral communication skills and excellent interpersonal skills
• Excellent computer and typing skills
• Must be a team player and also capable of working independently
• Ability to thrive in a fast-paced, detail-oriented, high-expectations environment
• Available to work as needed based on our client's schedule.
• Must be reliable and punctual with own transportation.
• Strict confidentiality and discretion

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